Terms & Conditions
SCHOOL GROUP BOOKINGS
Please note, latecomers can be disruptive for other groups in the audience whose return travel arrangements may be jeopardized if the show starts late. Please plan your travel arrangements carefully so that you arrive at the theatre 30 minutes before the show start time.
BILLING AND PAYMENT DUE DATES
YPT’s preferred method of payment is in the form of a school cheque. A 25% non-refundable deposit is required within no more than 5 business days of the date the order was placed. Full payment is required by no later than 4 weeks prior to the date of your performance. Cheques should be made payable to: Young People’s Theatre for the full amount. Please include a copy of your invoice with your payment.
Our mailing address:
Young People’s Theatre
165 Front Street East
Toronto, ON M5A 3Z4
Important! If you are paying by personal cheque, please make sure your school name, booking # and performance date are written on the back of your cheque. Please note, a $5 handling fee will be applied to all school group invoices regardless of the method of payment.
Individual tickets for school bookings are not printed. Your invoice is your ticket. Seating will be assigned on a first-come, first-serve basis, subject to groups with students requiring specific accommodation. Please inform box office staff directly of any groups with students requiring specific accommodation, in particular individuals using wheelchairs or other mobility devices. If there are any changes to your booking in regards to specific accommodations – either additional students or fewer students – you must call box office staff and inform them prior to your performance in order that our Front of House Staff are appropriately prepared.
COMPLIMENTARY TICKETS FOR TEACHERS AND SUPERVISORS
One complimentary teacher/supervisor ticket for every 20 student tickets will be made available. If there are students who require specific one-on-one supervision, please let us know at the time of booking as we will provide additional complimentary tickets for the accompanying support staff. Additional tickets may be purchased at the student rate where additional supervisors are necessary/ desirable.
LATE PAYMENTS AND NSF CHEQUES
Late payments will be subject to a 5% penalty charge. Payments are due 4 weeks prior to the date of your performance. In the case of an NSF cheque, a $35 NSF charge will be applied to the school’s account. Future bookings will not be accepted until outstanding balances are settled in full.
CHANGES TO BOOKINGS
The teacher who initiated the booking must make any change to the order, which needs to be made by speaking directly with a YPT box office staff member on the phone or in person. (Email or voicemail changes will not be accepted.) Bookings may be reduced by no more than 50% of your original order, and therefore the school and/or individual who made the booking is financially responsible for providing a minimum payment of 50%, regardless of the number of students that actually attend the performance. Reductions in the number of individuals attending must be made no more than 4 weeks before the date of your performance. We will not accept reductions in numbers after this time and the school or individual who made the booking is responsible for providing payment for the number of purchased tickets on the invoice. Excessive alterations to bookings are subject to an administration fee of 10% of the value of the total order.
CANCELLATIONS AND REFUND POLICY
Cancellations are only accepted within 2 business days after the order was placed. Cancellations will not be accepted after that time as bookings are not tentative. Should you need to postpone your school booking, we will make every reasonable attempt to re-book your group into the same production on a different date. Should no suitable date be found you may select another performance of a different production within the current season pending availability. As a registered children’s charity, YPT is not able to provide refunds.
If on the day of your performance there are absent students, you may request vouchers for those students to attend a weekend performance of the same production with their parents or guardians. Note, the student ticket is covered by the voucher, while the accompanying adult tickets would need to be purchased at the regular weekend pricing. Should the weekend performances be sold out or have finished the run, we would offer vouchers for these students to attend another age-appropriate production in the season for a weekend performance. Please note, vouchers are offered for absentee students only and not adult or supervisor tickets.
Teachers should plan to have their groups at the theatre 30 minutes prior to the start time of the show. Please select in advance one teacher to check-in with the YPT Sales Associate in the box office upon arrival on performance day. When checking in with the box office, please have ready the exact number of people in your group as this number is required in the unlikely event of a building evacuation. This teacher will be the contact between theatre staff and your school. Please also advise bus drivers there is no parking on Frederick St. and the street is patrolled vigilantly.
Latecomers will only be seated when and if there is an appropriate break in the show. There is no guaranteed seating of latecomers. In the case of unexpected delays in arrival time, please call the box office at 416.862.2222 x2 to inform them of your estimated time of arrival.
POST PERFORMANCE ACTIVITIES
A 15-minute Q & A session with selected actors from the show is offered after school performances where schedule permits. Plan your travel time accordingly if you choose to participate. At selected Wednesday performances, a post-show Production Chat is scheduled. Tools-of-the-Trade production chats provide students with an inside look at the technical elements of the production. Only groups wishing to remain for the Production Chat should book for these popular sessions. Leaving the theatre during the Chat is disruptive to other audience members.
UNFORESEEN CIRCUMSTANCES & INCLEMENT WEATHER POLICY
If a group is unable to attend a performance due to weather conditions that jeopardize safe transportation or result in school closures, or due to unforeseen circumstances including but not limited to traffic congestion, bus mechanical failure, or delays in public transportation, we will make every reasonable attempt to re-book you into another performance. Only if our performance is cancelled due to weather, fire, electrical or other insurmountable impediments will refunds be made.
Programming and ticket prices subject to change without notice.